Yes. Poli Clean is fully insured for public liability and property damage. We take the stewardship of your home seriously, providing you with total peace of mind while we work.

Absolutely. Every member of our team undergoes a rigorous 100% Police Check and vetting process. We only employ individuals who meet our high standards of integrity and professional excellence.

Our commitment is to an impeccable finish. If you aren't completely satisfied with a specific area of your clean, we will return within 48 hours to clean your space for free. If you still aren't happy, we will refund the cost of that service.

Yes. Most of our clients prefer the consistency of a weekly or fortnightly schedule. You can select our recurring offers during the booking process on our Acuity scheduler to lock in your preferred day and time.

We understand that plans change. We request at least 24 hours' notice for any cancellations or rescheduling to avoid a late-cancellation fee, which allows us to reallocate the time to another client.

That is entirely up to you. Many of our clients provide us with a key or entry code. We follow strict key-holding protocols to ensure your home remains secure at all times.

The choice is up to you. Our belief is that the best cleaning supplies are often already in your home, simple items like microfibre cloths, white vinegar, baking soda and dish soap are effective, affordable and often kinder to surfaces. Using the same set of household tools for each room reduces cross-contamination, keeps routines consistent and cuts down on harsh chemicals, so your space stays cleaner and safer without the fuss. Our cleaners expect to use your household supplies unless agreed upon in advance.

Booking is stress-free. We securely hold your card details on file to confirm your appointment, but your card is never billed until the cleaning is complete and you have confirmed you are 100% satisfied with the results.

A quick, light tidy-up (like picking up clothes or clearing clutter off bench-tops) is highly recommended. It allows our technicians to focus all their time on the deep scrubbing and sanitising of your surfaces. However, if you'd like us to handle an extensive tidy-up, simply let us know beforehand so we can add it to your booking!

Absolutely. Professional carpet steam cleaning is available as an add-on to any of our services for $55 per room. We highly recommend adding this to your End of Lease clean, as it is a standard requirement in most Victorian tenancy agreements to ensure your full bond is returned without any delays.

100% bond back guarantee. Our End of Lease service is designed specifically in accordance with state-based Consumer Affairs guidelines and strict landlord expectations. If your property manager raises any cleaning-related issues within 72 hours of the clean, we will return to rectify them promptly at no extra cost.